Frequently Asked Questions

To help you care for your bag in the best way possible we have included care instructions in the booklet provided with each bag.

In general, we recommend you treat your bag with care and limit prolonged exposure to direct sunlight and heat as this may cause the colour of the bag to fade unevenly.
Should your bag get wet, please dry it as soon as possible with a soft cloth in order to avoid staining. Never use artificial heat to dry your Bow & Rattle changing bag.
Do not use ANY chemical cleaners to care for your bag, changing mat or zipped pouches. Instead, wipe clean with a damp cloth and some mild washing up detergent. Always test on a hidden area first. The chemical cleaners will bleach the colour of your bag and leave marks that will not come out.

Yes, absolutely. We take privacy and the security of our customers extremely seriously. Bow & Rattle does not have access to or keep your credit or debit card details. Our store is hosted by Shopify Inc. who host and manage Bow & Rattle.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

We have to inform you that a ruling by the European Court of Justice (ECJ) decided that the agreement (Safe Harbour Framework) which used to automatically allow the transfer of data between the EU and the U.S. is no longer valid. So, in the meantime, we are legally obliged to make you aware that, if based in the EU, you have to consent to your information being transferred to the United States because that’s where Bow & Rattles shop solution (Shopify) is hosted. By continuing with your purchase(s) you will be deemed to have given your consent.

If you are ordering from Ireland for delivery outside of Ireland then local import duties may be payable on receipt. Please note however, that this site and its contents do not form an agreement between Bow & Rattle and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

Yes, we can deliver your order to most countries outside of Ireland. Currently we ship to the UK, Europe, USA, Canada, the UAE and Australia and New Zealand.

DELIVERY CHARGES

We offer free delivery on all orders over €50.00 to Europe, the UK, the USA and Canada. All of our orders are shipped using a fully registered courier service. Delivery takes place Monday to Friday (excl. Bank/Public holidays) and we ship to all destinations throughout Ireland, UK, Mainland Europe, the UAE as well as USA and Canada.

Northern Ireland Mainland UK Delivery on orders under €50.00 - €4.00 (3 – 4 working days)
Mainland Europe on orders under €50.00 - €5.00 (5 - 7 working days)
USA and Canada on orders under €50.00 - €6.00 (7 - 10 working days)
UAE €40.00 (10 - 15 working days)
Australia and New Zealand €70.00 (10 - 18 working days)

Please note during our sale and peak periods you may need to allow for an additional 2-3 working days on estimated delivery times.

All of our parcels are sent via a 3rd party registered courier service to ensure prompt and convenient delivery and all parcels are fully insured and tracked. While we endeavour to ensure that delivery is within the specified time frame, Bow and Rattle can not be held responsible for delays due to adverse weather conditions or other courier/technical related issues outside of our control.

We stand over our products which is why we are happy to guarantee our bags against any manufacturing defects for 90 days from the date of purchase. Should you have any issues with your bag, please send us a photograph of the issue to customerservice@bowandrattle.com and our Customer Services team will contact you within 48 hours.