We offer free delivery on all orders over €50.00 to Europe, the USA and Canada. All of our orders are shipped using a fully registered courier service. Delivery takes place Monday to Friday (excl. Bank/Public holidays) and we ship to all destinations throughout Ireland, UK, Mainland Europe as well as USA and Canada.
*There will be a €20 surcharge for orders over 2.5kg being delivered outside of Ireland.
Our delivery times are calculated from when your order is completed. You will receive an automatic email confirming that your order has been completed and dispatched. However, please note during our sale and peak periods you may need to allow for an additional 3-5 working days on estimated delivery times.
Please note: All of our parcels are sent via a 3rd party registered courier service to ensure prompt and convenient delivery and all parcels are fully insured and tracked. While we endeavour to ensure that delivery is within the specified time frame, Bow and Rattle can not be held responsible for delays due to adverse weather conditions or other courier/technical related issues outside of our control.
Please note that there may be additional customs, duty and clearing charges depending on the destination, these will vary from country to country. Any charges of this nature will be calculated on arrival and are the responsibility of the customer. In the event that these fees are not paid and the order is returned to us, return shipping and any fees applied will be deducted from the refund.
Our bags will be delivered duty paid so you only need to pay the price you pay at checkout.
When an order is placed containing an item on pre-order, we will hold the whole order until all items are in stock and dispatch them together. For Irish customers, if you would like the in-stock items dispatched sooner, please contact our customer services team who will be happy to arrange this. For orders outside of Ireland it is often cost prohibitive to split the order and so should you want to split your item we would recommend placing separate orders.
Super quick and super easy. Here’s how it works.
Thank you for buying from us! You have 30 days to return from receipt of the product. Here’s how:
Please post the item back in a secure packaging with the returns number written on the address label to the following address:
Bow & Rattle
Richmond Avenue South,
If the item is faulty we will organise a refund for the postage costs if you email a copy of the receipt to us at firstname.lastname@example.org to organise the refund. If you feel your item is faulty please get in touch with us first before sending it back.
Please note: We are not responsible for goods that get lost in transit if a traceable method is not used. Refunds are to the value of the item/s purchased and do not include cost of P&P.
We offer free shipping on one exchange transaction within Ireland. Postage for subsequent exchange transactions within Ireland will be charged at €10. All exchanges outside of Ireland will be charged postage at the standard rate for that territory.
Gift vouchers are non-refundable.
If your bag is defective, we are happy to replace it within 90 days of purchase. If you bought it from one of our authorised dealers, you will need to contact them and they will be happy to help you! If you bought it from bowandrattle.com, please contact email@example.com and attach your receipt, as well as images of the defective item. If it is a true defect (see details below), we will provide you with a returns number. As noted above, don’t send us anything without a returns number on the outside of the package. We can’t accept it.
Bow and Rattle is proud to say that we have a very low defect/return rate and we stand behind our product. But every now and again, we come across a bag with a little personality problem and here’s how we resolve it:
Manufacturer’s Defect within 90 days (includes but is not limited to):
Unfortunately we do not accept returns due to wear and tear.
Wear and Tear (includes but is not limited to):