All of our orders are shipped using a fully registered courier service. Delivery takes place Monday to Friday (excl. Bank/Public holidays) and we ship to all destinations throughout Ireland, UK, Mainland Europe as well as USA and Canada.
Our delivery times are calculated from when your order is completed. You will receive an automatic email confirming that your order has been completed and dispatched. However, please note during our sale and peak periods you may need to allow for an additional 2-3 working days on estimated delivery times.
Please note: All of our parcels are sent via a 3rd party registered courier service to ensure prompt and convenient delivery and all parcels are fully insured and tracked. While we endeavour to ensure that delivery is within the specified time frame, Bow and Rattle can not be held responsible for delays due to adverse weather conditions or other courier/technical related issues outside of our control.
Super quick and super easy. Here’s how it works.
Thank you for buying from us! You have 30 days to return from receipt of the product. Here’s how:
Please post the item back in a secure packaging with the returns number written on the address label to the following address:
Bow & Rattle
12 Merton Walk,
Mount Saint Anne's,
If the item is faulty we will organise a refund for the postage costs if you email a copy of the receipt to us at email@example.com to organise the refund.
Please note: We are not responsible for goods that get lost in transit if a traceable method is not used!
If your bag is defective, we are happy to replace it within 90 days of purchase. If you bought it from one of our authorised dealers, you will need to contact them and they will be happy to help you! If you bought it from bowandrattle.com, please contact firstname.lastname@example.org and attach your receipt, as well as images of the defective item. If it is a true defect (see details below), we will provide you with a returns number. As noted above, don’t send us anything without a returns number on the outside of the package. We can’t accept it.
Bow and Rattle is proud to say that we have a very low defect/return rate and we stand behind our product. But every now and again, we come across a bag with a little personality problem and here’s how we resolve it:
Manufacturer’s Defect (includes but is not limited to):
Unfortunately we do not accept returns due to wear and tear.
Wear and Tear (includes but is not limited to):