FREQUENTLY ASKED QUESTIONS


I have a query, how can I get in touch?

If you have any questions about your purchase, you can find our contact details here.

Where can I buy Bow & Rattle BABY CHANGING bags?

Our bags are currently stocked here and in Bella Baby stores in Dublin, Cork, Galway, Maynooth and London. 

How do I clean my Bow & Rattle BABY CHANGING bag?

To help you care for your bag in the best way possible we have included care instructions in the booklet provided with each bag.

Do you offer gift boxes or gift cards?

All Bow & Rattle bags will arrive in style in our luxury box. With your bag you’ll also receive our free gift of Bow & Rattle Milestone Cards to celebrate the precious moments of your child’s first year. You can also order any of our bags as a gift for your friend, sister or any mum or mum-to-be in your life – the perfect little luxury just for them!

What payment methods do Bow and Rattle accept?

Payment can be made by Visa, MasterCard and American Express debit and credit cards. Payment will be debited and cleared from your account upon dispatch of your order. All credit card holders are subject to validation checks and authorisation by the card issuer.

Will my credit card details be safe?

Yes, absolutely. We take privacy and the security of our customers extremely seriously. Bow & Rattle does not have access to or keep your credit or debit card details. Our store is hosted by Shopify Inc. who host and manage Bow & Rattle.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

We have to inform you that a ruling by the European Court of Justice (ECJ) decided that the agreement (Safe Harbour Framework) which used to automatically allow the transfer of data between the EU and the U.S. is no longer valid. So, in the meantime, we are legally obliged to make you aware that, if based in the EU, you have to consent to your information being transferred to the United States because that’s where Bow & Rattles shop solution (Shopify) is hosted. By continuing with your purchase(s) you will be deemed to have given your consent.

How much duties and tax will I pay?

If you are ordering from Ireland for delivery outside of Ireland then local import duties may be payable on receipt. Please note however, that this site and its contents do not form an agreement between Bow & Rattle and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

Can I ship my order internationaly?

Yes, we can deliver your order outside of Ireland. You can see how much delivery will cost once you are at the checkout with your order where we have shipping orders calculator.

How do I know you have received my order and when will payment be taken?

Once your order is placed with us (thank you!), we will notify you by email as soon as possible to confirm receipt of your order. Payment will then be debited and cleared from your account upon dispatch of your order. 

Can I track my order?

Yes, you can track your order using the tracking code provided in your shipping confirmation email.

How long is the Bow & Rattle warranty?

We stand over our products which is why we are happy to guarantee our bags against any manufacturing defects for 90 days from the date of purchase. Should you have any issues with your bag, please send us a photograph of the issue and our Customer Services team will contact you within 48 hours. Please do visit our contact us page to get in touch.